CBS Reviews: We’re A Better Company

Situation

A client involved in providing products and services for onshore and offshore gas and oil, among other industries, hired Corporate Business Solutions for operational improvements.  This client was a bit apprehensive, due to a previous negative experience with another firm, which had taken his money and given nothing in return.  “Well, after my consultant had been here for just a short while, I knew that CBS was different.  I have learned so much about my business and how to make it a much better company for everyone involved.”

Process

“Our consultant had a great way of listening to people and putting into action what we need to do.”

The client shared shared an example, “I was the only one who produced quotes in the office.  We have been able to put some of my quoting techniques onto paper, which I never thought that we would be able to do.  Now there is a more systemized way to quote for our customers.  We added these prices to our Fee Schedule and we will be able to send it to customers when they request it.”  This has freed up the client’s time to focus more on growing his business.

The consultant “showed me better ways to manage not just the financials, but also my employees.  I did not know that the morale in the yard was so down, before his arrival, it was an eye-opener for me.  We have started up an incentive program, which the guys are excited about, giving them something to work towards.” 

Result

The client summarized the project, citing all the effort that everyone in the company had put into the program, then concluding, “it is nothing compared to the hard work of our consultant.  He really has been great for us and we thank CBS.  We plan to continue to increase our goals by using the processes that he has taught us.”  David, Owner