CBS Reviews: Working Together To Develop A Profitable Future
By 
Situation
A home furnishing retailer with three locations, engaged retail Corporate Business Solutions’ services for a turn-around project. After being in business close to 20 years, “from a start-up retail operation to a multi-million dollar company, we are nearly bankrupt and suffer from severe Cash Flow challenges. We also have family and a divorce between the owners, who both still work in the company, which presents its own unusual circumstances. All in all, we do not have the best environment to worth with for a turn around, much less a successful business.”
Process
Their CBS business consultant has “filtered through the entire operation—the personnel, the personalities and the books. While I don’t know if our issues are similar to other companies, our consultant has introduced systems and structure, which we never before had in place.
He set up a leadership team, which meets weekly, and has begun training us in what to use as measurement tools for success. He has also encouraged us to work as a team to strategize ideas for profitable activities and programs. I’m sure that many on our team have had great ideas, for years, but we could not before work together to implement those ideas, much less develop a cohesive environment for a profitable future.
In a few weeks, I have experienced many of us being excited about new ideas and having a positive outlook for the company. He, nor we, has solved all our problems, but we are working together for the first time, in a long time.”
Result
“We have started a new push on selling gift cards, a new customer loyalty program, which comes to fruition next week, new and more profitable pricing formats for our furniture and Internet departments as well as some basic methods of improving operations.
I was impressed with our consultant’s ability to access our issues, shift through our individual personalities, and focus us upon the tasks needed to save our company. While he had his hands full, he was calm, yet diligent, in putting his points across and gaining acceptance.
He has been a tremendous asset and help to our company for which, I am deeply grateful. We all want to save the company and will do what is needed.” Robert, President